Cleaner Belgravia Service Terms and Conditions
These Terms and Conditions set out the basis on which Cleaner Belgravia provides domestic and commercial cleaning services. By making a booking, confirming an appointment, or allowing a cleaner to begin work, you agree to be bound by these terms. Please read them carefully before using our services. They are designed to create a clear, fair, and practical agreement between you and our cleaning team.
In these terms, references to “we”, “us”, and “our” mean Cleaner Belgravia, and references to “you” and “your” mean the customer, client, or person making the booking. The phrase cleaning services includes regular cleaning, deep cleaning, end-of-tenancy cleaning, one-off visits, and any related domestic or commercial cleaning service agreed in writing. These terms apply to all bookings unless we agree otherwise in writing.
We reserve the right to update or amend these terms from time to time. Any revised version will apply to future bookings from the date it is published or communicated to you. If a change is required due to legal, operational, or commercial reasons, continued use of our Belgravia cleaning services after notice of the change will be treated as acceptance of the updated terms.
All bookings are subject to availability. A booking request does not create a confirmed appointment until we have accepted the request and, where required, received any deposit or prepayment. We may decline or reschedule a booking for operational reasons, safety concerns, incomplete information, or if the requested service is outside our service scope. We will aim to act reasonably and to notify you promptly if any change is needed.
To make a booking, you must provide accurate and complete details, including the service type, property size, access arrangements, any special requirements, and the preferred date and time. It is your responsibility to ensure that the information given is correct. If the details change before the appointment, you must inform us as soon as possible so that we can adjust staffing, equipment, and timing appropriately. Incorrect or incomplete information may affect the final price, the duration of the visit, or our ability to complete the service.
We may offer estimates based on the information supplied. Unless expressly stated otherwise, any quotation is based on the assumptions provided at the time of booking and may be revised if the actual conditions differ materially. For example, a Cleaner Belgravia visit may require additional time where access is limited, the property is larger than stated, or the level of cleaning required is higher than originally described. Any change to the scope of work must be agreed before additional charges are incurred.
Payments must be made in the manner and by the deadline stated at the time of booking. We may require advance payment, a deposit, payment on completion, or payment by invoice depending on the service type and customer arrangement. Unless otherwise agreed, all prices are quoted in pounds sterling and are inclusive or exclusive of VAT according to the applicable tax position disclosed at the time of sale. If VAT applies, it will be shown separately or included in the stated price as required by law.
Where a deposit is required, the booking will not be secure until the deposit has been received. Any balance due must be paid in full on or before the agreed payment date. We may charge reasonable administrative costs or interest on overdue sums where permitted by law. If a payment fails, is reversed, or is disputed without valid reason, we may suspend or cancel the service and recover any reasonable costs incurred. You are responsible for ensuring that the payment method used is valid and authorised.
Discounts, promotional rates, or special offers may be subject to separate conditions and may be withdrawn at any time where permitted by law. Any offer applies only to the booking or period stated and cannot usually be transferred, combined, or exchanged for cash. The standard rate for Cleaner Belgravia services will apply where a discount is no longer valid or where the booking falls outside the stated offer conditions.
Cancellations and rescheduling requests should be made as early as possible. We understand that plans change, but late cancellations can cause loss of time and scheduling disruption. Unless a different cancellation policy is stated in your service agreement, cancellations made within the notice period specified at booking may be subject to a cancellation fee, especially where staff have already been allocated or materials prepared. Any applicable fee will be reasonable and proportionate to the loss caused.
If you wish to change the date, time, or scope of your booking, we will do our best to accommodate the request, subject to availability. However, a change request is not guaranteed to be accepted. Where a revised booking involves a different service type, additional labour, or new equipment, the price may also change. We may treat repeated short-notice changes as a cancellation and rebooking for operational purposes.
We may cancel or suspend a booking if access is not provided, if the property is unsafe, if there is a risk to health and safety, if the customer is abusive or obstructive, or if we reasonably believe that the service cannot be carried out properly. In such circumstances, a fee may still be charged for wasted attendance, travel, or time reserved. If we cancel for reasons within our control, we will seek to offer an alternative date or issue a refund for any prepaid amount relating to the cancelled portion of the service.
Our liability is limited to losses that are foreseeable and directly caused by our breach of contract or negligence. We will not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of business, or loss of opportunity, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
While our cleaners take reasonable care, you remain responsible for securing fragile, valuable, irreplaceable, or sentimental items before the service begins. We are not liable for damage caused by items that are already defective, poorly fitted, unstable, or in need of repair, nor for damage arising from ordinary wear and tear. If you request cleaning of delicate surfaces, specialist materials, or hard-to-treat areas, you must notify us in advance so that we can decide whether the task is suitable and whether any special precautions are needed.
Any claim for damage, loss, or dissatisfaction must be reported as soon as reasonably possible after the service, and in any event within a reasonable time. You should provide relevant information, including photographs where appropriate, so that we can investigate properly. We may request access to the property or item concerned to assess the issue. Where we are found to be responsible, our obligation may be limited to re-performing the affected part of the service, repairing the damage, or offering a refund up to the amount paid for that specific service element, subject to legal rights.
Waste regulations and disposal requirements apply to all cleaning work. We will handle waste in accordance with applicable UK law, and you must not ask us to dispose of materials illegally or in breach of local authority rules. Waste arising from the cleaning service, such as dust, packaging, or minor household waste, may be removed only where this is part of the agreed service and where lawful disposal arrangements are available. We do not collect hazardous, clinical, sharp, asbestos-related, or regulated waste unless specifically agreed and lawfully permitted.
You must tell us in advance if there are items requiring special disposal, including electronic waste, chemicals, paint, batteries, needles, bodily fluids, contaminated materials, or bulky items. We may refuse to move, handle, or dispose of such materials if we believe doing so would be unsafe, unlawful, or outside our insurance cover. Any additional time, equipment, or approved disposal charges will be added to the service price where applicable and agreed.
We expect customers to ensure that the property is reasonably prepared for the service and that waste is stored safely before the cleaner arrives. If waste is left in a way that presents risk to health, hygiene, or the environment, we may suspend the relevant task until it is made safe. Where specialist disposal is required, you are responsible for arranging this unless we expressly agree to provide a compliant service on separate terms. The phrase Belgravia cleaning terms in these conditions also includes any waste-handling obligations tied to the booked service.
Access, keys, alarms, and entry arrangements remain your responsibility unless we have agreed otherwise. If we are unable to gain access at the booked time, or if access is delayed through no fault of our own, the booking may still be chargeable in full or in part. You must ensure that any alarm codes, lock instructions, concierge arrangements, parking permissions, and other access details are supplied accurately and on time. We will not be responsible for delays caused by incomplete access information.
You are also responsible for ensuring that the premises are safe for cleaning. This includes informing us of any known hazards, such as loose wiring, slippery surfaces, structural defects, pest infestations, or the presence of materials that may pose a risk to staff. We may refuse to continue if conditions become unsafe. In such cases, any charge already incurred for time on site, assessment, or partial work may remain payable. Our aim is always to deliver a professional Cleaner Belgravia service while maintaining safe working conditions.
If your booking includes the use of equipment or products supplied by us, those items remain our property unless otherwise agreed. Any product or equipment used by us will normally be selected for general cleaning purposes, but we do not guarantee compatibility with every surface or material unless we have specifically agreed a specialist solution in writing. You must tell us about allergies, sensitivities, manufacturer restrictions, or care instructions before the visit. Where you ask us to use your own products, you accept responsibility for their suitability and condition.
We may subcontract parts of the service where appropriate, provided that the work is carried out to a reasonable professional standard. Any subcontractor used on our behalf will be bound by obligations consistent with these terms. However, unless stated otherwise, we remain responsible for arranging the service contract with you. We may also change assigned staff where necessary for scheduling, sickness, training, or operational reasons, and such changes will not normally entitle you to cancel without charge.
Nothing in these terms affects your statutory rights as a consumer. If we fail to provide the service with reasonable care and skill, you may be entitled to a repeat performance or other remedy under applicable consumer law. Any matter not expressly covered by these terms will be handled in accordance with the law of England and Wales. If any provision is found unenforceable, the remainder of the terms will continue to apply to the fullest extent permitted by law.
These Terms and Conditions constitute the entire agreement between you and Cleaner Belgravia in relation to the booked service, unless we agree otherwise in writing. No person other than the parties to this agreement has any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999. Failure to exercise a right or remedy on one occasion does not waive that right or remedy on any other occasion.
By proceeding with a booking, you confirm that you have authority to enter into this agreement and, where relevant, to permit access to the property. You also confirm that you have read, understood, and accepted these terms, including the sections on booking process, payments, cancellations, liability, and waste regulations. If you do not agree to any part of the terms, you should not proceed with the booking. The standard conditions for Belgravia cleaner services apply unless a separate written contract states otherwise.
These Terms and Conditions are intended to provide a clear and reliable framework for all service bookings, while allowing reasonable flexibility where operational needs or legal requirements change. They are written to support fair dealing, transparent pricing, and responsible service delivery. If you choose to use our cleaning services, you acknowledge that the service is provided subject to these conditions and to any additional instructions agreed before the work begins.