Cleaner Belgravia Privacy Policy

This Privacy Policy explains how Cleaner Belgravia collects, uses, stores and protects the personal data of all Cleaner Belgravia customers in the Belgravia area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws, and how you can exercise those rights.

By using Cleaner Belgravia services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time to reflect changes in our practices or legal requirements. The version published on this page is the one currently in force.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Belgravia customers in the Belgravia area who enquire about, use, or have used our cleaning services, whether as residential or commercial customers. It applies to personal data collected in person, by phone, in writing, or through any online contact form or messaging tool used by Cleaner Belgravia.

This policy does not apply to websites, services, or platforms operated by third parties, even when accessed through Cleaner Belgravia materials or advertisements.

Personal Data We Collect

We only collect personal data that is necessary for the provision and management of our cleaning services. The categories of data we may collect include:

Identification and contact details, such as your name, postal address, billing address, and basic contact details needed to communicate with you about your bookings and account.

Service and booking information, such as property type, access instructions, preferred dates and times, details of the cleaning required, notes about particular requirements or preferences, and records of services provided.

Payment and transaction data, such as information needed to process payments and maintain proper financial records. Cleaner Belgravia does not retain full payment card details; where card payments are used, these are handled through secure payment processors.

Communication records, such as enquiries, complaints, feedback, and other correspondence between you and Cleaner Belgravia, including notes of telephone conversations where relevant to our services.

Technical and usage data, where applicable, such as information about how you access or interact with any online booking or enquiry tools that we may use, including basic device and usage information necessary for security and service improvement.

Lawful Bases for Processing

Cleaner Belgravia processes personal data only when we have a lawful basis under the UK GDPR. Depending on the context, we rely on the following lawful bases:

Performance of a contract. We process your personal data when it is necessary to provide our cleaning services, respond to your booking enquiries, manage your appointments, and fulfil our contractual obligations.

Compliance with legal obligations. We may process personal data to comply with legal requirements, such as maintaining financial and tax records, fulfilling health and safety obligations, or responding to lawful requests from public authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include managing and improving our services, preventing fraud, securing our systems and premises, and maintaining records of our interactions with customers.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

Cleaner Belgravia uses your personal data for the following purposes:

To provide and manage cleaning services, including arranging visits, accessing the property as agreed, tailoring services to your preferences, and ensuring high standards of service delivery.

To manage customer relationships, including handling enquiries and complaints, providing customer support, obtaining feedback, and maintaining a record of your bookings and communications.

To manage payments and accounting, including issuing invoices, processing payments through approved processors, managing refunds if applicable, and maintaining accurate financial records.

To ensure safety and security, including protecting our staff, customers, and property, managing access instructions responsibly, and investigating any incidents that may occur in the course of providing our services.

To improve our services, including monitoring service quality, reviewing feedback, and analysing service patterns to plan staffing and scheduling in an efficient and fair manner.

For legal and regulatory purposes, including exercising or defending legal claims, responding to lawful requests, and complying with statutory retention obligations.

Data Sharing and Processors

Cleaner Belgravia does not sell your personal data. We only share personal data where it is necessary and lawful to do so. Categories of recipients may include:

Internal staff and contractors, such as cleaning teams and administrative staff, who require access to relevant information in order to provide the services you have requested. Access is restricted to what is necessary for their role.

Service providers acting as data processors, who provide services to Cleaner Belgravia such as secure payment processing, accounting support, booking and scheduling systems, or information technology support. These processors are only allowed to process your personal data on our instructions and must comply with data protection law and appropriate confidentiality and security obligations.

Professional advisers, such as accountants or legal advisers, when necessary for the management of our business or to obtain advice regarding our rights and obligations.

Public authorities, regulators, or law enforcement agencies, where required by law or where it is necessary to protect our own rights, the rights of our staff or customers, or the safety of individuals.

International Data Transfers

Where any of our service providers or data processors are located outside the United Kingdom, or use systems that involve international transfers, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or equivalent lawful mechanisms designed to protect your personal data to a standard that is essentially equivalent to that provided in the United Kingdom.

Data Retention

Cleaner Belgravia keeps personal data only for as long as it is needed for the purposes for which it was collected, and to comply with legal, accounting, or reporting requirements.

In general, we retain core customer and booking records for a period that allows us to respond to queries, manage any potential disputes, and meet tax and accounting obligations. After this period, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

The exact retention period may vary depending on the nature of the information, the services provided, legal requirements, and the potential need to exercise or defend legal claims. Access instructions and other sensitive operational details are retained only for as long as necessary to provide the services or to comply with safety and legal obligations.

How We Protect Your Data

Cleaner Belgravia takes appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage.

These measures include restricting access to personal data to staff and contractors who need it to perform their duties, using secure systems and processes for storing and transmitting information, and providing appropriate guidance to our personnel on confidentiality and data protection responsibilities.

Your Data Protection Rights

As a data subject under the UK GDPR, you have several rights in relation to your personal data processed by Cleaner Belgravia. These rights apply to all Cleaner Belgravia customers in the Belgravia area, subject to certain legal limitations and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data, together with information about how we use it.

Right to rectification. You have the right to request that inaccurate or incomplete personal data relating to you be corrected or updated without undue delay.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and may be limited where we must retain data for legal or legitimate business reasons.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in specific situations, for example while we are verifying its accuracy or considering an objection raised by you.

Right to object. You may object to certain types of processing, in particular where we process data on the basis of legitimate interests. We will stop such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability. Where processing is based on your consent or on a contract with you, and carried out by automated means, you may have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw this consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Complaints and Contact

If you have any questions about this Privacy Policy, about how Cleaner Belgravia handles your personal data, or if you wish to exercise any of your rights, you can contact us using the usual contact channels listed on our customer communications or website.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly in the first instance.

Cleaner Belgravia is committed to treating your personal data with care, transparency, and respect, and to ensuring that all Cleaner Belgravia customers in the Belgravia area can use our services with confidence in how their information is handled.